We carry out a wide range of surveys to gather information about our services and how we can make improvements.

We carry out a comprehensive survey of 40% of our customers every three years. The latest survey was completed in December 2013 and we have now received the final full report – this is available here

A copy of our Action Plan is available here.  A summary Newsletter is also available here. Thanks to all 350 residents who took part in the survey.

Here are some highlights and trends from our last survey completed in 2011 and now in 2013:


2011 survey (250 responses) 2013 (350 responses)
Overall satisfaction with BHA as your landlord: 97% satisfied 95% satisfied
Keeping tenants informed 100% satisfied 99% satisfied
Satisfaction with participation opportunities 98% satisfied 59% satisfied
(2011 provided ‘don’t know’ option which was excluded from responses)
Standard of your home when moving in n/a 81.8% satisfied
Quality of your home n/a 91.4% satisfied
Repairs satisfaction 94% satisfied 93% satisfied
Value for money – rent 46% 51% satisfaction